Shipping policy

At BinderBloom, we are committed to providing a reliable and secure shipping experience for all customers purchasing Pokémon Trading Card Game products and collectibles from BinderBloom.shop.

This Shipping Policy explains our processing times, shipping methods, delivery estimates, and customer responsibilities.

1. Order Processing Time

All orders are processed after payment has been successfully confirmed.

Orders are usually prepared for shipment within:

1–3 business days

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Holidays and weekends

  • Promotional events

  • Pre-order release dates

  • Unexpected circumstances

Orders placed during weekends or public holidays will begin processing on the next available business day.

2. Business Days

Business days are defined as:

Monday through Friday

excluding:

  • Saturdays

  • Sundays

  • Public holidays

Delivery estimates are calculated using business days only.

3. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where available, tracking information will be provided so you can monitor your shipment.

Please allow time for tracking information to become active after your package has been shipped.

4. International Shipping

BinderBloom offers international shipping where available.

International delivery times depend on:

  • Destination country

  • Shipping method selected

  • Customs clearance

  • Local delivery services

  • Seasonal shipping volumes

Estimated delivery times are provided as guidance only and are not guaranteed.

5. International Delivery Estimates

United Kingdom

Processing Time:
1–3 business days

Estimated Delivery:
3–6 business days after dispatch

United States & Canada

Processing Time:
1–3 business days

Estimated Delivery:
7–15 business days after dispatch

Europe

Processing Time:
1–3business days

Estimated Delivery:
7–20 business days after dispatch

Asia-Pacific Region

Processing Time:
1–3 business days

Estimated Delivery:
5–15 business days after dispatch

Rest of the World

Processing Time:
1–3 business days

Estimated Delivery:
10–30 business days after dispatch

6. Shipping Costs

Shipping costs are calculated during checkout and depend on:

  • Destination

  • Package weight

  • Package size

  • Shipping method selected

Any customs duties, import taxes, or government fees charged by the destination country are the responsibility of the customer unless otherwise stated.

7. Customs, Duties & Import Fees

International orders may be subject to customs inspections, import duties, taxes, or additional fees depending on the destination country.

BinderBloom does not control these charges and is not responsible for fees imposed by customs authorities.

Customers are responsible for ensuring that products can legally be imported into their country.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Please verify:

  • Full name

  • Shipping address

  • Postal code

  • Contact information

BinderBloom is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect information provided by the customer.

If you need to update your address, contact us immediately:

Email: contact@BinderBloom.shop

Address changes cannot be guaranteed after an order has been shipped.

9. Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us with:

  • Order number

  • Customer name

  • Shipping address

  • Tracking information

We will review the shipment details and assist where possible.

Please note that international shipments may experience delays due to customs or carrier issues.

10. Packages Marked as Delivered

If tracking confirms that your package has been delivered but you cannot locate it, please:

  • Check your mailbox or delivery area

  • Check with household members

  • Check with neighbors

  • Contact the shipping carrier

If the package cannot be located, contact BinderBloom for assistance.

11. Damaged Orders

If your order arrives damaged, please contact us within a reasonable timeframe.

Please provide:

  • Order number

  • Photos of the packaging

  • Photos of the damaged items

  • Shipping information

This allows us to investigate the issue and determine an appropriate solution.

12. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact:

Email: contact@BinderBloom.shop

Include your order number and any relevant photos or information so we can assist you.

13. Pre-Orders

Pre-order products may have different release dates and shipping schedules.

Customers purchasing pre-order products should review our Pre-Order Policy before completing their purchase.

14. Contact Information

For shipping questions or assistance, please contact:

BinderBloom

Email: contact@BinderBloom.shop
Phone: +1 (479) 345-1674

Address:
87 Milbrodale Road
Ravensworth, NSW 2330
Australia